Refund policy

At Zorelle, we take great pride in the quality of every piece we send out. Our returns and refund policy is designed to be fair, clear, and transparent for every customer.

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Cancellation & Change of Mind
Zorelle does not offer exchanges or refunds in the case of a change of mind. Once an order is placed on zorelle.co, it cannot be cancelled under any circumstance. We encourage all customers to review their order carefully before confirming purchase.

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Damaged or Incorrect Items
An exchange or refund will only be processed if the error is on our end — such as an incorrect item being sent — or if the product arrives in a damaged condition. All such claims must be supported by valid proof from the customer.

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Video Proof Requirement
For any claim involving damaged goods, a complete unboxing video is mandatory. The video must begin from the moment the sealed package is opened and must continue without interruption until the full contents are revealed. Videos containing cuts, filters, pauses, or any form of editing will not be accepted. Claims submitted without valid video proof cannot be processed under any circumstance.

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Exclusions
No refund, return, or exchange will be considered for size-related concerns. We recommend customers refer to our size guide before placing an order.

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Processing Timeline
Once a valid claim is approved, refund or return processes are completed within 4–5 working days.